Information Communications Technician L3 (Formerly Infrastructure Technician)

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Course Code


Start Date

01 Aug 2021

Study Hours

Part Time
6 hours per week


01 Aug 2021


Campus Name
Course Overview

An Information Communications Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The infrastructure technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.

What You’ll Learn

Communication: works both independently and as part of a team and following the organisation’s standards;

  • IT security: demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance and legislation.
  • Remote infrastructure: effectively operates a range of mobile devices and securely add them to a network in accordance with the organisation’s policies and procedures.
  • Data: effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position.
  • Problem-solving: applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with the organisation guidance and to obtain the relevant logistical support as required. Performance: optimises the performance of hardware, software and network systems and services in line with business requirements.
  • Can explain the correct processes associated with WEEE • Health and safety: interprets and follows IT legislation to securely and professionally work productively in the work environment.
  • Workflow management: works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems.

Below are qualifications with this apprenticeship

  • Pearson BTEC Level 3 Award in Networking and Architecture*
  • Pearson BTEC Level 3 Award in Mobile and Operating Systems*
  • Pearson BTEC Level 3 Award in Cloud Services*
  • Pearson BTEC Level 3 Award in Coding & Logic*
  • Pearson BTEC Level 3 Award in Business Processes*
Entry Requirements

Must be 16 and over before August. An apprenticeship is a job with training. You will be employed at least 30 hours a week, with 80% of your working hours in your day-to-day role, and the remaining 20% of your time engaged in training or study.

How you will be assessed?

Your knowledge and understanding will be assessed using the assessment methods. Where possible your assessor will integrate knowledge outcomes into practical observations through oral questioning.

English & Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

End Point Assessment

End-point assessment (EPA) is the final stage that an apprentice goes through to complete their apprenticeship. The apprentice must show their learning to an independent end-point assessor and the grades available are distinction, pass or fail.
Professional Discussion Underpinned by Portfolio
Project report with questioning

Course and Career Progression

Your tutor will advise you on progression. You can progress to further study a higher level course or another course at EBCF. Careers Information, advice and guidance is also available at EBCF.

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